Return & Refund Policy
Zieg's on a Mission sells made-to-order items through our fulfillment partners. Please read this policy carefully to understand how we handle returns and refunds.
General Policy
Because our items are made to order, we generally do not accept returns or exchanges for:
- Buyer's remorse or change of mind
- Wrong size chosen by the customer
- Accidental orders
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect (wrong product or variant), please report it within 14 days of delivery. When contacting us, please include:
- Your order number
- A description of the issue
- Photos of the item (if applicable)
If we approve your claim, we may offer a replacement or refund. We will work with you to resolve the issue as quickly as possible.
Lost or Severely Delayed Packages
If your package is lost or severely delayed, please contact us at jeremy@ziegsonamission.com with your order number. We will investigate and work with you to find a resolution.
Shipping Charges
Shipping charges are generally non-refundable unless required by law or due to seller or provider error (e.g., we sent the wrong item or the item was defective). In cases where we approve a refund for a defective or incorrect item, we may refund the product cost and, at our discretion, the original shipping cost.
Contact
For return or refund questions, contact us at jeremy@ziegsonamission.com.